Privacy Policy
Effective November 13, 2026
This policy explains how Lumisol Inc., doing business as LumiSOL Electric ("LumiSOL," "we," "us"), collects, uses and protects information when you visit lumisol-ev.com, request an estimate, call us, or receive text messages from us.
Information we collect
- What you send us: your name, phone number, email address, ZIP code or service address, the service you need, and any job details you share through our forms, by phone, or by text.
- Photos you upload: pictures of your electrical panel, meter, or installation area that you send so we can prepare a quote.
- Communication records: records of calls and text messages with us, including your text messaging consent and opt-out requests.
- Basic technical information: like most websites, our hosting provider automatically logs information such as your IP address, browser type, and the pages you visit, for security and to keep the site running.
How we use your information
- To respond to your request, prepare estimates, and schedule and complete work.
- To contact you by phone, email, or text about your request, appointments, and your project.
- To review job photos, including with automated tools that check whether a photo is clear enough to quote from.
- To keep records required for permits, warranties, and our business.
- To protect our website and business and to comply with the law.
Text messaging
Our estimate form has two optional text consent boxes. If you check the first, you agree to receive text messages from LumiSOL Electric about your request, such as estimate follow-ups, photo upload links, and appointment updates. If you also check the second, you agree to receive occasional offers and seasonal reminders, such as maintenance reminders for chargers and generators. Each is a separate choice. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver our text messages, and only for that purpose.
See our Text Messaging Terms for full details.
How we share information
We do not sell your personal information, and we do not share it for advertising. We share information only:
- With service providers that help us run our business, such as website hosting, form processing, customer management and messaging software, and photo review tools. They may use your information only to provide services to us.
- With permit offices, utilities, or equipment manufacturers when needed to complete your job or register a warranty.
- When required by law, or to protect the rights and safety of our customers, our business, or others.
Cookies and tracking
Our website does not use advertising cookies, tracking pixels, or third-party analytics, and we do not track you across other websites. The site may use small amounts of browser storage that are needed for it to work, such as remembering your light or dark display setting. Like most websites, our hosting provider and the font service that displays our text automatically receive basic technical information, such as your IP address and browser type, when pages load. You can block or delete cookies and browser storage in your browser settings, and the site will still work.
How long we keep information
We keep your information as long as needed to serve you, honor warranties, and meet legal and tax requirements. Photos sent for a quote are kept with your job records.
Security
We use reasonable safeguards to protect your information. No website or system is completely secure, so please don't send sensitive information such as payment card numbers through our forms or by text.
Your choices
- Reply STOP to any text to stop text messages.
- Ask us to access, correct, or delete the personal information we hold about you by contacting us below. We'll respond within a reasonable time, except where we must keep records by law.
- California residents may have additional rights under California law, and we will honor requests as the law requires.
Children
Our services, forms, and text messages are intended for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe a minor has sent us information, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact us
Lumisol Inc. (LumiSOL Electric)
6299 Cloverhill Dr, San Jose, CA 95120
Phone: (650) 346-4504
Email: LumiSOL.ev@gmail.com